Risk Management Services

Risk Management Services

Crawford's Risk Management Services are dedicated to managing the regional and international claims programs for our commercial clients that have a variety of needs. Our services are ideal for companies with high claims frequency, self-financed risk or large deductibles.

Services Include

  • Third party administration, including:
    • Triage of incidents.
    • Claim assignment routing to internal or external adjusting resource.
    • Implementation of service level requirements.
    • Data management with account-specific data fields and custom location hierarchy.
  • Trust account management: distribution of funds which are directly linked to reserves, payments and bordereaux reports.
  • Litigation management specialists.
  • Online reporting or a customized email address for claims submission.
  • Unlimited, real-time online access to claim details and self-service customizable reports through our web portal, www.crawfordiqportal.ca.
  • Regular partnership meetings with clients


  • Designated highly qualified client service manager to oversee program and apply service level requirements
  • Supervision by a senior or key account manager to ensure compliance of handling specifications
  • Concurrent reserve, expense and indemnity payment tracking
  • Powerful data tool useful for risk control purposes
  • Loss mitigation reducing litigation costs and shortened shelf life of files
  • Customized solutions tailored for each account providing effective management for all aspects of your claims administration program.
  • Services are provided for a diverse group of clients including:o Financial institutions
    • Government agencies
    • Property management, construction and real estate firms
    • Manufacturers and engineering firms
    • Transportation/Car rental agencies
    • Hotels and food service companies
    • Retailers
    • Life insurance companies
    • Associations
    • Lloyd's syndicates and coverholders


For more information, please contact:

Sheri Martinello, FCIP, CRM
Vice President, Risk Management Services
1-800-522-1380 ext. 252