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ClaimsAlert®

ClaimsAlert®

Crawford ClaimsAlert® is a centralized claim intake center that receives and processes claims, 24 hours a day, 7 days a week. Upon notification by phone, fax, e-mail or on-line submission, claim assignments are quickly processed and electronically routed to the appropriate Crawford branch office or client location - all within a matter of minutes.

Services Include

  • Claim intake and customer service support
  • Overflow claim and phone volumes from many insurance companies during peak periods
  • Nationwide special event catastrophe support center.
  • Short notice, high volume call center support
  • Rigorous quality control
  • Customized programs tailored to client needs

Benefits

  • Around the clock claim intake and customer service support for insurance company customers nationwide
  • Complete handling of overflow claim and phone volumes during peak periods to make our client operations more efficient
  • Efficient management of call volumes, call distribution and call history data
  • Top quality and superior customer service ensured by our technically advanced call recording system that records every phone call and screen
  • Customizable programs on short notice can be established to meet the specific needs of our clients, whether it be environmental accidents, product recalls, weather related events or other emergencies

Quality Assurance

Crawford has rigorous quality assurance systems in place overseeing every part of the claim process.

Crawford's Command Center enhances our claims management program by offering up-to-the minute information on claim status and key performance indicators. The Command Center tracks a claim from first filing to closed file, allowing for complete visibility of any claim at any stage in the process.

Quality is also the key in the competence of our field force-our adjusters are all Crawford-trained and fully licensed. Crawford's Quality Program ensures that we meet the highest standards of claims adjudication and reporting in every branch, nationwide. By monitoring and actively promoting the application of our clients' and our own standards, we empower Crawford claims professionals to produce consistently high-quality work.

Contacts

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For more information on ClaimsAlert, contact:

Kevin Finnegan, Director Client Services
404-497-6075
Kevin_Finnegan@us.crawco.com