Customer Survey Services

Customer Survey Services

Crawford's Customer Survey Services help simplify what can often be an overwhelming task. We can help create, administer and process a cost-effective outbound telephone survey program that will provide vital information about market needs and how well they are being met.

Services Include

Our Customer Survey Services can help you find answers to questions such as:

• How well are we satisfying our customers' needs?
• How do our customers rate the value of our products and/or services?
• What products/services do our customers consider most important?
• Which of our customers or sales territories are secure? Which are at risk?
• What new customer needs are emerging?
• How can we win back the accounts we have lost?
• Are our relationships with customers improving or deteriorating?
• What are our perceived strengths and weaknesses?
• How strong a recommendation would they give us?
• In what areas do our competitors outperform us?
• How effective are our advertising and promotional activities?

Benefits

Developing a client focus offers companies the opportunity to differentiate themselves in the marketplace. They can better showcase their product and/or service offerings, provide valuable benefits that customers will recognize and appreciate, and secure a stable and loyal customer base.

While companies can obtain meaningful customer satisfaction metrics from a traditional annual surveying process, a yearly frequency may sometimes not be enough in today's fast-moving markets. Regular assessments of customer perceptions and satisfaction are vital to the success and growth of any business and by effectively leveraging results from a customer satisfaction survey, your organization can identify and respond immediately to concerns.

Crawford's team of well-seasoned interviewers deliver the following benefits to your organization:

  • Customized surveys
  • Improved customer satisfaction
  • Increased revenue
  • Decreased customer attrition
  • Reduced operating expenses
  • Identification of key problems
  • Easy determination of company success and failure rates
  • Support of on-going company development
  • Retention of each profitable client and simultaneous expansion of new clientele
  • Provides competitive edge

Contacts

For more information, please contact:
  
Jennifer Virley
Vice President, Central Intake & Administration
519-593-2673 or 1-877-579-8990 x2673
Jennifer.Virley@crawco.ca