Audio and Video

Distruptors in the Claims Industry - Pat Van Bakel's presentation at the Insurance-Canada Executive Forum

A collection of videos about Crawford and issues that concern the insurance and claims management industry.

About Crawford

Distruptors in the Claims Industry - Pat Van Bakel presents at the Insurance-Canada Executive Forum (23:09)
On Aug. 29, 2017 Pat Van Bakel, President & CEO of Crawford & Company (Canada) Inc. presented at the Insurance Canada 2017 Executive Forum on disruptors in the claims industry.

Crawford 360° (7:12)
Integrating digital innovations with enhanced service plug-ins, supporting the progression of the file through each phase of the claims cycle. Our seamless, full-service claims management solution expedites the claims process through leveraging the appropriate experts, use of assessment and risk mitigation tools, data management and analytics capabilities, and professional expertise. The full extent of the Crawford & Company (Canada) Inc. portfolio of services is offered to our clients in a simplified, all-inclusive service solution to enhance the overall claims experience.

The Crawford Global Technical Services® Team (5:59)
Crawford Global Technical Services® (GTS™) is the definitive Crawford offering to major incident claims handling, embracing catastrophic and complex claims, high-value property and casualty claims as well as claims in specialist industry sectors. We possess the largest, most experienced team of strategic loss managers and technical adjusters in the world. View this short video to learn more about GTS and our team of experts.
Message from Pat Van Bakel, President & CEO, Crawford & Company (Canada) Inc. (6:27)
Throughout this short video Pat Van Bakel speaks about the progress made by the organization throughout 2014, highlight areas of growth, expansion of our service offerings, and an overview of our client-centric model. He also provides insight into some of the exciting initiatives that Crawford will be working on in 2015.
Crawford iQ (1:18)
Crawford provides its employees and clients with the most advanced set of Information and Communication Technology (ICT) tools in the industry that are integrated, flexible and user-friendly. Recently, Crawford iQ™ was introduced as a way to simplify our extensive offering of technological services and processes in a way that is easy to understand.
2014-2016 Strategic Plan (9:13)
Crawford & Company is the recognized global leader in providing custom claims and associated administrative solutions not only because we consistently deliver a broad range of valued services, but also because we are committed to innovation and continued thoughtful analysis of our business. Our 2014-2016 Strategic Plan demonstrates that commitment.
Crawford 2014 Year in Review (10:01)
2014 was filled with successes, significant milestones and coordinated events for Crawford & Company worldwide. We invite you to join us on a video journey back through the year - 2014.
Crawford 2013 Year in Review (5:56)
2013 was filled with successes, important milestones and international events for Crawford & Company. We invite you to enjoy this video review of 2013. We think you’ll be amazed and impressed by all that was accomplished!
Crawford 2012 Year in Review (7:00)
Throughout 2012, Crawford employees and partners around the world tirelessly responded to unmatched natural disasters, challenges, and obstacles with excellence and professionalism that is revered by the industry.
The Crawford System of Claims SolutionsSM  (3:43)
Learn more about the Crawford System of Claims Solutions, the most comprehensive, global, integrated solution for all insurer and re-insurer claims administration.
Crawford 2011 Year in Review (5:08)
2011 was a year of tremendous challenges and change for Crawford & Company.  In some capacity or another, each of our global team members helped to support just about every initiative our Company undertook in 2011 - and did it in an outstanding way!  This video looks back at the year-in-review for Crawford and highlights the collective accomplishments of our employees around the world. 

About Our Services

A Customer's Story  (4:06)
Crawford’s strength in numbers gives us the ability to handle claims of any size across the U.K. and while this has been put to the test after yet another winter of extremes, the feedback we receive from policyholders and insurers is fabulous. We recently completed a short film alongside Aviva and Merrick Hill Insurance Brokers, telling the real-life story of their customer, a motorcycle dealership called PFK Ling, who suffered a flood claim and lived to tell the tale.
Understanding the Canadian Workers' Compensation System Podcast (8:30)
We discuss the similarities and differences between the Canadian and U.S. workers’ compensation systems. Learn how third party administrators can help you build an effective strategy for workers’ compensation in Canada. To learn more read the accompanying whitepaper.
Contractor ConnectionSM (1:32)
Want to make an easy decision? Watch this brief video.
Crawford Command Center (3:13)
The Crawford Command Center, located in our Atlanta headquarters, provides up-to-the minute information on claims status and key performance indicators that are critical measures of the success of a claims management program.
Introducing Crawford CMS Property ADVANTAGE (4:10)
Using tablet and wireless technology, Crawford CMS Property ADVANTAGE allows adjusters to complete their first site visit and subsequent reports right at the claim scene. This helps to reduce cycle times, manage indemnity and leakage, and reduce claims handling costs.